Job details

Team Leader Client Operations

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Career level
Middle (2-5 years), Senior (5-10 years)
Employment type
Full time
Spoken languages
French - Advanced , English - Advanced
Number of vacancies
1

Ideal Candidate:

-At least 3 years in a multinational organization, out of which 1 year in a leadership position.
-Knowledge of the function, process and systems.
-Coaching and Feedback ability.
-Excellent clear written and verbal communication.
-Customer Service Orientation.
-Quality Orientation
-Empathy for effectively performing on the job coaching and feedback

Job Description:

-To manage teams and ensure quality and productivity targets are met.
-To motivate team members and control attrition.
-To provide coaching and feedback to team members to enable them to improve their performance.
-To provide inputs on process and system to the team members.
-Client Interaction, where required at the level of Supervisors.

Company Description

EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge. EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel. We customize our solutions to improve business performance, transform organizations to be fast leaners and more flexible and provide a competitive edge in the marketplace. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients’ present challenges and deliver them immediate business impact and long term financial value. EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 18 delivery centers in India, the Philippines, Malaysia, USA, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL at .