Job details

INACTIVE AD: The employer is not currently actively recruiting for this position, but you can apply for the ad.

Team Lead with French & English

Career level
Middle (2-5 years), Senior (5-10 years)
Employment type
Full time
Spoken languages
English - Advanced , French - Advanced
* all languages are compulsory
Hiring candidates willing to relocate
Number of vacancies

Job purpose and context

The successful candidate will be the team leader of our Customer support team dedicated to one of our key accounts



  • Coordinate the team who will provide first-line IT helpdesk support via phone and e-mails
  • Participates in weekly technical meetings
  • Prepare schedules tailored to requirements
  • Analyzes team activity (statistics and performances) and makes recommendations for improvement
  • Analyzes recurrent incidents and identifies problems, contributes to managing service levels
  • Prepares and presents the reporting, and other deliverables
  • Validates compliance with procedures and solution guides by the team
  • Validates the adequacy of delivered service rendered and end-users perception.


Profile  and skills

Spoken languages: fluent English and fluent French

  • At least 3 years’ service desk and customer care experience with at least 1 year of management experience as a team leader or a team leader back-up in a customer department, in the supervision of Service Desk service
  • Capacity to lead, motivate, support and train the technicians
  • Capacity to analyze technicians’ performance and propose improvement plans where needed
  • Capacity to analyze, anticipate and propose qualitative and quantitative improvements
  • Well-groomed, customer-orientation, team spirit, communication skills
  • Conscientiousness, rigour, control and organizational skills

  • Online interview
  • How does your prior experience prepare you for this job?
  • Please describe your English and your French level.
  • As this job cannot be done remotely please confirm that you are looking for a job in Timisoara.
  • For NONEU citizens: please mention the number of hours you are allowed to work according to your work permit.