Job details

INACTIVE AD: The employer is not currently actively recruiting for this position, but you can apply for the ad.

Team Lead with French & English

Career level
Middle (2-5 years), Senior (5-10 years)
Employment type
Full time
Spoken languages
English - Advanced , French - Advanced
* all languages are compulsory
Address
Hiring candidates willing to relocate
Yes
Number of vacancies
1

Job purpose and context

The successful candidate will be the team leader of our Customer support team dedicated to one of our key accounts

 

Responsibilities:

  • Coordinate the team who will provide first-line IT helpdesk support via phone and e-mails
  • Participates in weekly technical meetings
  • Prepare schedules tailored to requirements
  • Analyzes team activity (statistics and performances) and makes recommendations for improvement
  • Analyzes recurrent incidents and identifies problems, contributes to managing service levels
  • Prepares and presents the reporting, and other deliverables
  • Validates compliance with procedures and solution guides by the team
  • Validates the adequacy of delivered service rendered and end-users perception.

 

Profile  and skills

Spoken languages: fluent English and fluent French

  • At least 3 years’ service desk and customer care experience with at least 1 year of management experience as a team leader or a team leader back-up in a customer department, in the supervision of Service Desk service
  • Capacity to lead, motivate, support and train the technicians
  • Capacity to analyze technicians’ performance and propose improvement plans where needed
  • Capacity to analyze, anticipate and propose qualitative and quantitative improvements
  • Well-groomed, customer-orientation, team spirit, communication skills
  • Conscientiousness, rigour, control and organizational skills

  • Online interview
  • How does your prior experience prepare you for this job?
  • Please describe your English and your French level.
  • As this job cannot be done remotely please confirm that you are looking for a job in Timisoara.
  • For NONEU citizens: please mention the number of hours you are allowed to work according to your work permit.