Job details

TAC Network Engineer (IP CSE)

Career level
Entry (0-2 years), Middle (2-5 years), Senior (5-10 years)
Employment type
Full time
Spoken languages
English - Medium , Italian - Medium , Italian - Advanced , English - Advanced
Number of vacancies
2

Responsibilities:

  • Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
  • Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
  • Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
  • Performing network upgrades/ updates in accordance with the Change Management process;
  • Provide detailed information on how to set up, configure or upgrade Huawei Access/ Transmission products and their features;
  • Use trouble ticketing system for tracking customer interactions and fault analysis;
  • Identify customers concerns and critical problems based on customer interaction.

Requirements:

  • Availability to work on night shifts at least 1 week/ month;
  • Fluency in English and medium or advanced in Italian ;
  • Familiar with TCP/IP & OSI protocol stack;
  • Knowledge of routing protocols (OSPF, BGP, IS-IS);
  • Knowledge of switching technologies and protocols (Vlans, STP);
  • Knowledge of security features and protocols (IPSec, NAT, Radius/Tacacs, Dot1x);
  • Knowledge of network monitoring applications and protocols (SNMP, NMS);
  • Strong troubleshooting skills (able to analyze debug outputs and packet captures);
  • More than 1 year work experience in system integration or telecommunication will have priority.

Offer:

  • Motivational salary package;
  • Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
  • Life time learning environment and tools;
  • Hand-on experience and lab testing;
  • Great amount of Product Documentation;
  • Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
  • Opportunity to contribute to this Knowledge base and be part of a growing Huawei Engineers community;
  • Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products);
  • Young and motivated team that wants to constantly grow.