SYSTEM ENGINEER (LVL3) - SKYPE FOR BUSINESS SUPPORT
IX Recruitment is offering a position as System Engineer / VOIP Engineer (level 3) for Skype for Business Support in Timisoara (if and only if you live elsewhere and you are exactly what we need, you can work remotely!).
Position: System Engineer (Level 3)
Salary: Negotiable (depending on your experience and knowledge)
Program: M-F 8h/day
Mandatory: Experience with Skype for Business support
• System Engineer (L3/Architect).
• It includes effective diagnosis, documentation, and resolution of L3 issues.
• The System Engineer is responsible for the Level 3 support on Skype for Business
technology and/or Microsoft Teams for teams in Romania and all over the world.
• Direct handling of Professional Services activities
• Remote sessions if it’s the case
• Troubleshooting & Debugging
• Ensuring High Customer Satisfaction
• Status reporting to customers
• This position requires exceptional organizational, troubleshooting, and communication skills, as well as patience, persistence, and a desire to help customers achieve success with Microsoft Skype for Business/Microsoft Teams products.
• Experience in a customer-facing technical role.
• In-depth, hands-on experience with Telecommunications equipment (VOIP Protocols, Skype for Business support, Microsoft Teams Support)
• Data Networking and Telephony In-depth experience (. working with Cisco, Hands-on, QOS, Dynamic Protocols, IPsec, Routing and Bridging).
• Experience writing application notes & technical / project documents
• Advanced Powershell knowledge
• Skype Server