Job details

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Support Service Engineer.

Responsive Employer
Career level
Middle (2-5 years), Senior (5-10 years)
Employment type
Full time
Address
Number of vacancies
1

Amano Europe is searching for a Support Service Engineer.

Amano Europe NV is part of a Japanese group, which offers their products on a worldwide scale. With a
team of qualified and enthusiastic employees, we give it our full 100 % to strengthen our market leader
position for solutions in workforce management and parking management. To support the growth of our
activities within the EMEA, we are looking for a Support Service Engineer to improve the customer
experience.


Your tasks
With an international B2B environment you will be performing a variety of tasks:


Customer service and support:
Answering questions and solving problems for customers that are using the Amano systems.
Supporting international distributors and customers with technical issues
Increasing customer satisfaction by clear communication and hands-on support / assistance.
Responding to customer’s questions of both national and international markets

Application level:
Gaining insights in complex customer problems and provide, test, and implement a solution.
Setting up and configuring systems in the Amano Cloud Solutions and local Amano installations
Supporting international and local implementation teams during startup of customer
Gathering feedback from customers and report to help improve the products.


Profile
Independent, motivated, multi-tasker and eager to learn.
Problem solver with strong analytical skills
Hands-on mentality and customer oriented
Languages: profound knowledge of English
Knowledge of Microsoft Office and ability to learn quickly new software.
Understanding, web services and cloud solutions
Knowledge of Microsoft IIS, SQL and TCP/IP networks
CISCO training – nice to have
Previous experience with HW/SW TCP/IP networks installation, configuration, setup
Previous experience in support for Internet providers – nice to have
Experience on terminal level with Linux, PostgreSQL, Asterisk, Apache
Basic knowledge of electronics


Offering
We offer a varied job within a Japanese multinational. You will be part of a young and dynamic team,
driven by passion. You will be given the space to develop yourself professionally and you’ll be trained by
specialists in the area of parking management.
Competitive salary
meal voucher and flexible work times
Flexible holiday arrangements
Company car, laptop, mobile phone