Within the team of work's control, ensuring the support of the users of the referential of architecture Groups on the requests of the first and second level.
Your Role in a Nutshell :
Answering the users’ standard requests;
Consider the minor incidents and propose workaround solutions;
Making the ME recurring procedures’ to maintain in operational condition the solution;
Participating in the supply of the tools of follow-up and reporting around the activity of user support of the solution ;
Participating in the supply of the team support’s knowledge base;
Making the corrective maintenance of the proposed computing solutions by the center of service: MEGA Hopex (“KEA’R”), modeling tools of company’s architecture and referential of architecture Group, and the associated solutions (intranet of data’s restoration and extraction, in particular).
A little about you :
Computer science’s or engineer’s degree ;
Fluent French written and spoken. Good English is an advantage;
Experience with MEGA too ;
We also value :
High reactivity and pro-activeness ;
Team spirit ;
Work autonomy ;
Wish to learn continuously ;
Interest for the functional part ;
Good analytical and synthesis skills.
Besides a career what else we offer :
Competitive remuneration based on qualifications and seniority ;
Yearly bonus per company policy ;
Discounts for various providers based on SG EBS ID card ;
Medical services and life insurance, private pension contribution ;