Subject Matter Expert for Travel
Career level
Middle (2-5 years)
Employment type
Full time
This job is inactive, but you can still send your resume to the company
Employment type: Full-time
Job category: Consulting
Job industry: Information Technology And Services
Experience level: Associate
Description
Job description:
- Consulting travellers on valid legal and central directive instructions, as well as optimal travel tool usage;
- Supporting travellers in case of tool and handling errors for the cloud-based travel solution and mobile application;
- Providing hands-on and ad-hoc help/solutions to ensure a smooth business trip for Bosch travellers;
- Any other tasks related to area of responsibility requested by direct superior.
Training responsibilities:
- Hands-on-coaching, coaching;
- Planning, organizing, creating/revise/maintain training materials and deliver trainings: general training, new releases, refresh and internal reports;
- Coordinating knowledge management: KB Update & Maintenance;
- Alignment with internal departments (Training, Quality, etc.);
- Supporting related key user tasks;
- Coordinating creation / update operational documentation.
Support responsibilities:
- Providing support to associates for daily operations;
- Mentoring and guiding agents through challenging situations and demanding customers;
- Reviewing, test and implement new tools and procedures;
- Training for associates when new tools and procedures are carried out;
- Providing key user assistance when situations require it;
- Solving low to medium complexity problems / escalations and maintain;
- Solutions on Knowledge- base platform – in collaboration with quality Responsible;
- Communication and measure follow-up in alignment with Teamleader;
- Performing additional duties as required by the direct superior;
- Identifying process optimization;
- Participation in project meetings;
- Project documentation (. risk analysis, quality gates etc.)
- Project documentation within bTravel project (process, docupedia, best practices);
- Testing and improvement (mainly IVR) (Intelligent Virtual Routing);
- Coordinating of support-related implementation activities for new countries;
- Coordination implementation activities for new services and pilots;
- Supporting for strategic development and global rollout planning ( new support regions);
- Automation activities (evaluation of automation potentials);
- Preparation of contracting (new country rollouts, new entities).
Qualifications
- Bachelor's degree;
- Language: English - Advanced;
- Good knowledge on MS office programs and great interest in IT applications, SAP knowledge and experience with cloud solutions is a plus;
- Technology orientation;
- Understand complex relationships and processing;
- Process and goal orientation – display and playback of processes;
- Analytical thinking - process understanding;
- Proactivity and continues involvement;
- Communication skills – empathy;
- Attention to details;
- Problem - solving skills;
- Pleasure in documentation - structured way of working;
- Willingness to travel;
- Customer orientation and very good communication skills.