Software Service Engineer

Huawei Consulting and System Integration department is looking to onboard a Service Software Engineer to provide BSS/ VAS technical operation support to our valuable customer, including incident & problem handling, routine and preventive check, testing, service request handling, updates & patches implementation and other maintenance tasks:
• Provide technical and operations support for in service application and software elements.
• Handle customer requests under agreed SLA and according to agreed processes
• Analyze the customer's existing systems, needs, and requirements to provide the necessary solution.
• Ability to create or update template documentation to reflect solutions provided.
• Ensure installations, commissioning and integration of application and software/ hardware products
• Perform test activities from stand-alone test, integration test to acceptance test of application/ software/hardware elements.
• Participation in Technical discussions with customers.
• Software Systems Planning, Performance Analysis and Optimization.
• Provide status reports on application and software project performance to identified stakeholders. 

Requirements: 

• Degree in Electrical/Electronics Engineering, Computer science or relevant field
• Working experience with Unix/ Linux OS and Oracle SQL
• Good troubleshooting skills, such that faults are promptly identified and rectified to meet the required SLAs
• Minimum of 3 years hands-on experience in IT, Charging system operations
• Successful applicants should be Goal-oriented with good interpersonal and communication skills, and be a very good team player.
• Successful applicant should be good at customer relationship, understanding their requirement.
• Good understanding on technical support operation model and ITIL processes.
• A good team player and able to work effectively.
• Willing to accept responsibility and able to work with minimum supervision.
• Good English communication, both written and spoke