Social Media Analyst
Join our team at Webhelp Romania and help us enable the power of our "Change the Game" mindset. We are an intrinsically human company – a cultural melting pot of passionate game-changers that strive to make a difference in the lives of people and businesses.
We are looking for a Social Media Content Analyst with French and English to come and strengthen the production team. Your main missions will be to mentor colleagues, navigate them your strong study culture, and enable them to gain skills in terms of quantitative and qualitative data collection and analysis. You will manage the production of reports and research for our clients in all sectors and will ensure the customer relationship in coordination with the account manager in France.
Your Key Accountabilities:
Provide support to colleagues who prepare reports with Social Media content
Support the client as a true partner, understand and respond to their needs
Define the methodology adapted to the client's problem by building on what already exists while
Be able to bring an innovative perspective to research design
Supervise each step of a study, ensuring consistency in the work carried out and supporting colleagues in their skills development
Coordinate the project and the team in meeting deadlines.
Qualifications and relevant experience:
English language proficiency and French nice to have (intermediate level)
At least 3 years of experience in a similar role
Strong analytical and interpretation skills
Comfortable with finding information, analyzing and understanding Internet users' comments, as well as agility of interpreting and using this social data