Job details

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Service&Supplier performance with Chinese

Looking for Premium Talent
Career level
Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Spoken languages
Chinese - Advanced
* all languages are compulsory
Address
Monthly net salary
600 - 1000 €
Number of vacancies
1

Service Coordinator & Supplier performance management on call center business

 Responsibilities: 

  •  1.  Ensure  call center deliver the service with high quality, in terms of customer satisfaction, service level, first call resolution
  • 2.  keep close monitoring of the performance, make analysis and ensure call center to improve with follow up actions
  • 3.  Coordinate with other management tasks like training progress, VOC report, etc.
  • 4.  Support call center to escalate complex issues

 

Compliance assistant

  • Study and digest the compliance guidance and solution shared by HQ and region, and implement it in rep office with different functional teams like retail, marketing, service, sales
  • implement management measures to make sure the good performance of compliance, such as monthly meeting
  • Organize regular trainings to functional team to equip them with knowledge of compliance and common sense.

 

Key skills required:

  • Understand basic knowledge about mobile phone & PC structure/component principles, basic knowledge about mobile phone disassembly/assembly
  • Understand basic service flow for repairing electronic devices

Career Requirements:

  • Proficient with MS Office tools- particularly with Excel and Power Point
  • Knowledge of English(medium level in reading, speaking and writing)
  • Knowledge of the mobile technology and IT industry

What we offer you:

  • The possibility of career development in the culture of an international brand
  • This position comes with a competitive pay package (salary, performance bonuses)
  • Medical insurance
  • Meal tickets
  • Transport allowance