Service Desk UAM Agent with German
Technology is a playground for ideas!
Technology _VOIS Romania is the place to make them come to life.
If you want to invest more in a career rather than just a job,
Meet us, Join us, Grow with us!
We stay true to our core values by recruiting people who are passionate, open, and question everything.
Reflect on what your motivation is to come on board! We are eager to hear your story.
We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.
So, here is our proposal for you:
Your dau to day :
Ensure timely and effective resolution of end-user IT related access management operations/administration activities.
With these activities, you will have a great impact on our business :
- Responds to access requests by creating/modifying/deleting accounts and applying role based access rules in assigning application access and user rights
- Process E-mails
- Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
- Collects data for internal/external reporting.
- Ensures service level agreements’ fulfilment;
- Provides continuous improvement ideas
- Follow up on tickets
- Backlog follow up
- Floor support for all L2/SME/SE/BSS agents/TL on UAM related topics
- Perform trainings for L2 / L1 agents depending on the topics
With these skills, you are a great candidate :
- Team working skills
- Understanding of solutions and correct management of problem solution
- Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
- Socially skilled
- German (C1 or above)
- Knowledge of Active Directory
- Operating Systems Knowledge
- Office Automation Software knowledge
- Identity Management familiarity
- Sense of urgency
- Excellent communication and coordination skills
- Segregation of duties
Sounds like the perfect job? We’ve got even more to offer :
- Work from Home – You can have home office 2 days per week
- Medical and dental services
- Life insurance
- Dedicated employee phone subscription
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of and technology changing company
- Flexible Vacation – Take time off when you need it, we trust you