Job details

IT Customer Support with German and English

Career level
Entry (0-2 years), Middle (2-5 years), No experience
Employment type
Full time
Spoken languages
German - Advanced , English - Medium
* all languages are compulsory
Address
Hiring candidates willing to relocate
Yes
Number of vacancies
1

We want you in our team! If you'd like to be part of an international team, join us!

Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As a Service desk technician, you'll be a problem-solver, device & software technician and more all, while being positive and professional.

And you'll also be a hero when you solve our customer's challenges.

 

Day shifts Monday to Friday (No nights, no weekends)

Support languages: German + English as a 2nd language


Your responsibilities will be:

Your responsibilities will be:

  • 1st level IT support for our Client employees (VIP users included)
  • Identifying, handling and solving the requests through calls, e-mails and tickets
  • Classic Hardware (PC, monitors, printers)
  • Office tools and apps (OS W10, Open office, IOS)
  • Networking (Lan, Wan)
  • Local applications
  • Identifying and escalating Massive Incidents
  • Backlog follow-up
  • Demonstrate excellent customer service skills at all times

Essential experience/skills:

    • Spoken languages: medium English plus fluent German
    • Previous service desk and customer care experience would be an advantage.
    • Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    • Availability to work in day shifts.

    What we offer:

    Permanent contract

    Central building offices with excellent view on the city, top facilities and equipment ( During the pandemic we all work from home)

    Competitive salary

    Performance bonus

    Meal tickets and gift vouchers

    Training opportunities

    Regina Maria  medical package

    Copayment 7Card

    Extra vacation days

    Massage at the office day

    Fruits on the house

     

    What about choosing much more than a job? 

    #AJobThatMakesSense

    • Online interview
    • Do you speak German and English?
    • Please describe your current level of English and German.
    • Are you looking for a job in Timisoara?