Job details

1st Level IT Customer Support French (+English)

Career level
Entry (0-2 years), Middle (2-5 years), No experience, Senior (5-10 years)
Employment type
Full time
This job can be done remotely
Spoken languages
English - Medium , French - Advanced
* all languages are compulsory
Address
Hiring candidates willing to relocate
Yes
Number of vacancies
1

Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As a Service Desk Technician, you'll be a problem-solver, device & software technician and more, all while being positive and professional.

And you'll also be a hero when you solve our customer's challenges.

Join our team in #TIMISOARA #ROMANIA! 

During the pandemic, we all work from home!

What you will do:

- Provide first line IT technical support with accurate and creative solutions to customer problems
- Research, resolve and respond to general issues (office, windows, outlook, internet, specific applications) received via telephone calls and e-mails from different kinds of customers
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Demonstrate excellent customer service at all times

Requirements:
Spoken languages: advanced French and English (B2/C1)
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit
Availability to work in shifts

What we offer:

Permanent contract

Central building offices with an excellent view of the city, top facilities and equipment (during the pandemic, we all work from home)

Competitive salary

Performance bonus

Meal tickets and gift vouchers

Training opportunities

Regina Maria medical package

Copayment 7Card

Massage at the office day

What about choosing much more than a job?

#AJobThatMakesSense

  • Online interview
  • Are you looking for a job in Timisoara or remote ( from within Romania only)?
  • How would you describe your current level of French?
  • For NONEU citizens: please mention the number of hours you are allowed to work according to your work permit.