Service Desk L2 Technician with French and English
Responded to 90% of applications in the past 30 days, typically in 3 days
Career level
Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Spoken languages
English - Medium
, French - Medium
* all languages are compulsory
Address
Hiring candidates willing to relocate
Yes
Number of vacancies
1
This job is inactive, but you can still send your resume to the company
Responsibilities :
- 2nd level IT support for our client employees by providing support to end-users and will interface with a L1 service desk team to achieve deliverables supporting the end-users (90% back office activity and 10% to support L1 in case of peak of activity)
- Provide detailed and precise information to support teams and to L1 team
- Identifying, handling and solving the requests
- Conduct diagnosis and solve or escalate incidents to the right departments
- Monitor servers and services, Managing alerts : Promptly apply documented fix or escalate to dedicated support team
- Specific Software, (OS W10, Office, Active Directory, Software Center, Teams, Citrix, …)
- Mobility (iPhone and iPad troubleshooting)
- Networking (LAN, WiFi and VPN)
Requirements :
- Spoken languages: FR B2 and EN B2
- Previous service desk, onsite support and/or customer care experience
- Technical Background and general knowledge of computer terminology
- Analytical skills, providing positive customer service, interpersonal skills, listening skills, and team spirit
- Energetic, enthusiastic, highly motivated and organized individual
- A strong emphasis is placed on providing a timely resolution to support requests.
- Availability to work in day shifts : 9h-18h / 11h-20h
What we offer:
Technical training
Competitive salary
Performance bonus
Meal tickets and gift vouchers
Regina Maria medical package
Copayment 7Card
Massage at the office day
Fruits on the house
- Online interview
- Are you looking for a job in Timisoara?
- Do you speak French & English?
