Job details

Job Responsibilities Include:

• Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
• Identify issues, investigate root causes and recommend solutions to reported problems;
• Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail;
• Knowledge of switching technologies, protocols and security features;
• Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance;
• May prepare help desk incident reports and assist in hardware and software evaluation;
• Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Basic Qualifications:

• University education, preferably technical degree or Microsoft certifications;
• Experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
• Experience of providing remote IT support;
• Excellent communication and customer service skills;
• Fluency in English and Dutch or Lithuanian, both written and verbal;
• Flexibility to work shifts;
• Possibility to work remotely;