Job details

INACTIVE AD: The employer is not currently actively recruiting for this position, but you can apply for the ad.

Service Desk Agent with Dutch or Lithuanian

Looking for Premium Talent
Career level
Entry (0-2 years)
Employment type
Full time
This job can be done remotely
Spoken languages
English - Advanced
Number of vacancies
2

Job Responsibilities Include:

 

  • Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
  • Identify issues, investigate root causes and recommend solutions to reported problems;
  • Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail;
  • Knowledge of switching technologies, protocols and security features;
  • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance;
  • May prepare help desk incident reports and assist in hardware and software evaluation;
  • Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

 

Basic Qualifications:

 

  • University education, preferably technical degree or Microsoft certifications;
  • Experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
  • Experience of providing remote IT support;
  • Excellent communication and customer service skills;
  • Fluency in English and Dutch or Lithuanian, both written and verbal;
  • Flexibility to work shifts;
  • Possibility to work remotely;