Service Desk Agent with Dutch or Lithuanian

NTT DATA SERVICES INTERNATIONAL SRL

Support Customer support Service desk

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Job Responsibilities Include:

Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
Identify issues, investigate root causes and recommend solutions to reported problems;
Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail;
Knowledge of switching technologies, protocols and security features;
Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance;
May prepare help desk incident reports and assist in hardware and software evaluation;
Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Basic Qualifications:

University education, preferably technical degree or Microsoft certifications;
Experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
Experience of providing remote IT support;
Excellent communication and customer service skills;
Fluency in English and Dutch or Lithuanian, both written and verbal;
Flexibility to work shifts;
Possibility to work remotely;