Job details

Help Desk Technician with French

Career level
Entry (0-2 years)
Employment type
Full time
Spoken languages
French - Advanced , English - Advanced
* all languages are compulsory
Address
Hiring candidates willing to relocate
Yes
Number of vacancies
3

Job description and main responsibilities:

  • Offers support to all AKKA employees via phone, Teams, email
  • Handles user’s issues from resolution until the ticket is closed or the ticket is escalated to the next support group
  • Qualifies incoming tickets on the ticketing tool
  • Handles tickets in SLA
  • Creates ticket for each issue reported by the user
  • Follows-up on in-house tickets daily
  • Participates in team meetings with other support groups when needed
  • Updates existent knowledge articles, creates new ones when needed
  • Collaborates with support groups/referents to help speeding up the resolution of different issues
  • Reports general issues to superior/handling group

Requirements:

  •  Good written and verbal communication skills in English and French
  •  Good analytical skills
  •  Good knowledge of Windows operating systems
  •  Good overview of standard Office applications and systems( MS Office, VPN, Telephony, Skype, Printers etc.)
  •  Good knowledge of Active Directory
  •  ITIL knowledge is welcome
  • Previous experience in Service Desk and/or previous experience in IT
  • Online interview
  • Care sunt asteptarile salariale de la un astfel de post?