Job details

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Service Desk

Looking for Premium Talent
Career level
Entry (0-2 years)
Employment type
Full time
Spoken languages
English - Advanced
* all languages are compulsory
Number of vacancies

What will you do

  • The Service Desk Engineer will support and will manage the Customer’s Active Directory application and infrastructure system by providing                                    
  • Will provides a service to support the Customers Operating systems (. Win 7&10) within the physical and virtual environments and will be in line with both Modular and/or manufacturer’s guidelines            
  • Will provide support and will manage the Customer’s Microsoft Office applications                  
  • May support and manage the Customer’s Office 365.                                
  • Will provide support and will manage the Customer’s Microsoft Outlook, internet browser applications, printers & print system                                          
  • The Service Desk Engineer will be responsible for installing and deploying the application to the Customer’s infrastructure and users                          
  • Will provide support and will manage the Customer’s folders and shared files (folder management)        
  • Will provide support for the agile working within the Customer’s environment. (Citrix, VPN, MFA)
  • Will provide support for the management of the Customer’s virtual private networks, mobile telephony service, mobile devices / Intune MDM, Oracle application (HR Portal)
  • Will be responsible for the Customer's security  
  • Will provide support on CMS Document System - Imanage Filesite (all versions) both on local machines and backend 
  • Will provide support on external sharing services (SFTP, GoodSync, EXTRANET)                          
  •  Will provide support on all bespoke fee-earner applications                                  

What you need to own

  • Good hardware Knowledge (. cable management, computer components, remote control assistance)
  • Knowledge of configuration and support of Microsoft Windows Operating Systems ( Windows 7 &10, Android, iOS)
  • Desirable 1 year or more in a similar position
  • Microsoft Office Suite skills, proficiency especially in World, Outlook, and Excel
  • Good communication skills and ability to integrate and work in a team
  • Customer-oriented and problem-solving attitude
  • The desire for continuous learning, an analytical mind, and a positive attitude
  • Fluency in English

      What would be nice for you to know and have

  • Provide support for Bespoke applications, Antiviruses, Points of Sale, Cash Registers and Video Conferencing Systems (among others)                                                                                                        
  • Certified in ITIL Foundation                                                                                                                        

What we can offer you

  • Great team
  • An innovative and collaborative environment
  • International exposure and challenges
  • Team-building activities and social events
  • Work from anywhere policy
  • Annual holiday entitlement up to 25 days, according to the seniority in the field
  • Outstanding growth
  • Professional Certifications relevant for your role sponsored by the company
  • 1 to 1 coaching with each employee
  • Career Mapping Program
  • Plural Sight access
  • Excellent compensation
  • Annual salary review based on performance
  • Performance bonuses at the end of the financial year
  • Medical Insurance with Arcadia or Regina Maria
  • Discounted subscriptions for sport activities