Career level

Middle (2-5 years), Senior (5-10 years)

Spoken languages

English, Russian

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Services Renewal Representative

 

Oracle provides the world's most complete, open, and integrated business software and hardware systems.

Oracle- Global Renewals Service Centre (GRSC) is one of the largest support groups in Oracle Romania Organization and manages Oracle support contract renewals for all 4 global regions: Asia, Europe, North America and Latin

 

 

RESPONSIBILITIES:

The Support Service Renewals Specialist will be responsible for ensuring the successful renewal of Support Service Contracts for existing small/medium-sized customers and handling any resulting queries that the customers may have about their contracts.

  • Selling support services after point of system sales or upselling for existing active contracts
  • Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.
  • Accountable for timely service renewals for small to medium-sized customers in assigned territory.
  • Educates customers on e-business practices and any associated contractual implications.
  • Accurately forecasts business targets and opportunities in territory.
  • Promptly handles and solves customer objections and complaints.
  • Prepares correct sales orders and quotes.

 

EXPERIENCE:

The successful candidate will have at least 1-2 years of experience in sales/telesales and customer relationship, preferably in IT Hardware &Software. A sound understanding of the region, customer behavior and a keen interest in developing this knowledge would be a plus. The position will require working flexibly and openly with a wide range of team-members.

 

 

QUALIFICATIONS:

  • Very good English and Russian skills
  • Very good communication skills, both written and verbal
  • Proven experience of IT-Hardware & Software support services and components
  • Good customer skills
  • Proven influencing and negotiation skills
  • Strong objection handling abilities
  • Good numeracy and attention to detail
  • Ability to effectively manage multiple tasks and priorities
  • Ability to adapt and acquire new skills quickly
  • Experience of using computer systems
  • Ability to work in a high pressured, fast moving and challenging environment