Who are we?
Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, capital markets and treasury.
Our solutions enable customers to deploy mission critical technology on premises or in the cloud. With our scale and geographical reach we drive valued solutions and opportunity for customers regardless of size or geography. Through our open, secure, and reliable solutions, we empower customers to accelerate growth, optimize cost, mitigate risk and continually evolve to meet their changing needs.
Why work for Finastra?
At Finastra we are changing the world of financial services. We unlock the potential of people and businesses in finance, creating a platform for open innovation through our incredible ecosystem and talent in more than 40 countries across the world. We revel in global knowledge sharing, diversity and opportunity and that puts Finastra in the best position to create client value as we cooperate and co-create, together. Each one of ourpeople is part of one team, leveraging the wealth of our collective knowledge, passion and creativity. This is your opportunity to join a world-class team, working with people who are leading the financial services industry through innovation, growth and value.
Responsibilities & Deliverables:
As a Senior Network Operations Center (NOC) Analyst, you will be pivotal in the detection and recovery of Application and Infrastructure incidents. This role supports the daily Global Technology and Cloud Operations in aenvironment. You will be responsible for all activities on any particular shift which can include but are not limited to monitoring response, performing server and application triage, fielding calls on the escalations hotline, supporting electronic file transfers (EFT) and recording all activities in a central ITSM ticketing NOC is part of the larger Operations Management Center which is critical to ensuring timely resolution of production incidents, performing continual service improvements to proactively detect and prevent customer impacting incidents, and focus on reduction of mean time to resolution for incidents.
Expedite resolution and escalation of incidents and maintain accountability for timely issue resolution.
Accurately document time spent supporting multiple LOB’ resolution of incidents to minimize impact to our customers and to help ensure timely delivery on projects.
Improve the NOC documentation, processes and procedures. aintain operational incident data within the ITSM for external awareness reporting and internal KPI ;
Assist the NOC team to perform functional and hieratical escalations as required. Drive accountability and faster incident resolutions. Participate in post mortem and RCA investigations as required.
Analyze existing NOC incident processes and identify additional controls and reduce the overall MTTR. Govern the incident management process and identify and report on violations.
Skills & Requirements