Job details

Scheduling Agent

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Career level
Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Spoken languages
English - Advanced
* all languages are compulsory
Address
Number of vacancies
2

In this role you will be responsible for the audio and video content ingestion, scheduling and publishing on the company technologies (audio & video), for customers across Europe.

 

Profile requirements:

  • English – advanced level, verbal & written
  • Responsible, well organized, thorough, proactive
  • Ability to analyze and synthesize
  • Excellent sense of teamwork and self-employed
  • Meticulous and quality oriented
  • Time management skills
  • Process driven, detail orientated
  • Ability to work with cross-functional and multi-cultural teams
  • Data literacy: competence in finding, manipulating, managing, and interpreting data, including not just numbers but also text and images
  • Excellent knowledge of MSOffice applications
  • The ability to use Excel to gain greater efficiencies in their job; preferably has knowledge of:
  • Filter data and manage a filtered list.
  • Perform multiple-level sorting, use sorting options.
  • Modify a database and insert data from another source.
  • Group and dissociate data.
  • Know how to use conditional formatting and similar.
  • Use advanced functions (Vlookup, If, Text and Information Functions)
  • Use nested functions.
  • Basic Macro/VBA commands.

Work schedule:

  • Monday – Friday, 10:00 AM – 6:00 PM, EET
  • Weekend and RO public holidays “On call” shifts by rotation

Responsibilities:

  • Audio & video content ingestion, scheduling and publishing, across multiple platforms.
  • Verifies that information provided on scheduling briefings is complete and accurate.
  • Deal with day to day planning and scheduling enquiries.
  • Ensure quality control of audio and video content to match with the company’s technology.
  • Make sure content scheduling is delivered on time, with high quality
  • Maintain detailed records of what/when was uploaded.
  • Provide assistance to operational & support teams in order to support additions and modifications of content scheduling.
  • Communicate status and missing information.
  • Track data related to content programing.
  • Attend meetings, take detailed notes and follow up with next steps as needed.
  • Product update testing.
  • Support the Supervisor & Manager in reporting as necessary.