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SAP MM SRM Support Consultant
Middle (2-5 years), Senior (5-10 years)
ITSDONE Romania (part of the Austrian group ITSDONE Holding) is an SAP partner for the Romanian market.
We are an IT service provider with very extensive and specialized know-how. We support customers of various industries and sizes with outsourcing, IT project management, SAP consulting and other services on “time & material” bases.
For one of our support projects we are recruiting a medium/senior SAP MM Consultant (SRM, APO knowledge is a plus).
• Training with company's & customer's consultants
• Access to a state of the art SAP system
• Friendly & relaxed environment proper for personal & professional development
• Smooth integration into a support project after only 1 month.
• Takeover of incoming customer requests and incidents in SAP and non-SAP area
• Dispatch incoming tickets to the respective teams
• Effectively collaborate with 2nd and 3rd level teams
• Take on ticket resolution for dedicated services
• Follow-up on ticket resolution
• Ensure escalation of ticket where necessary
• Ensure timely resolution of tickets
• Provide input for process improvements
• Documentation of the processes and applications
• Clarifying the interfaces between the different areas
• Proven experience as SAP MM consultant (minimum 5 years)
• SAP MM customizing knowledge needed
• Analytical thinking
• Very high customer and service orientation
• Very good social skills, well organized and ready to face challenges
• Ability to analyse root cause of problems for a quick issue resolution
• Excellent spoken & written English skills
If you think you match our profile and you're ready to extend your SAP consulting career, don't hesitate to send us your CV!
ITSDONE Romania Team
#Efficient #Personal #Flexible