SAP BI/BO Support Consultants
Entry (0-2 years), Middle (2-5 years)
This job is inactive, but you can still send your resume to the company
ITSDONE Romania (part of the Austrian group ITSDONE Holding) is an IT service provider with very extensive and specialised know-how. We support customers of various industries and sizes with outsourcing, IT project management, SAP consulting and other services on “time & material” bases.
For one of our support projects we are recruiting junior & intermediate level SAP BI/BO Consultants.
• Training with company's & customer's consultants
• Access to a state of the art SAP system
• Friendly & relaxed environment proper for personal & professional development
• Smooth integration into a support project after only 1 month.
· Takeover of incoming customer requests and incidents in SAP and non-SAP area
· Dispatch incoming tickets to the respective teams
· Effectively collaborate with 2nd and 3rd level teams
· Take on ticket resolution for dedicated services
· Follow-up on ticket resolution
· Ensure escalation of ticket where necessary
· Ensure timely resolution of tickets
· Provide input for process improvements
· Documentation of the processes and applications
· Clarifying the interfaces between the different areas
· Experience as SAP BI/BO key-user/consultant
· Nice to have – good technical background of SAP BI/BO (Customizing)
· Central user administration & authorizations know-how
· ETL (Extract, Transform, Load)
· Query design
· Analytical thinking
· Transport management
· Very high customer and service orientation
· Very good social skills, well organized and ready to face challenges
· Ability to analyse root cause of problems for a quick issue resolution
· Excellent spoken & written English skills
If you think you match our profile and you're ready for an SAP career, don't hesitate to send us your CV!
ITSDONE Romania Team