Sales Support Executive

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Sales Support Executive - German speaking

Role Purpose

• Provide sales service support to a sales channel, region or country
• Work together with Sales teams in all stages of the sales and order process
• Identify and drive process enhancements for sales and its internal business partners
• Assist in winning opportunities:Assure that all relevant information is available to keep the customer informed and manage the relationship effectively
  Provide all administrative work necessary to build a proposal or contract
  Act as a central point of coordination for sales internally
  Advises sales on the win price for transactional business
• Support new customer on boarding
• Develop and maintain relationships with existing or potential customers

Key Accountabilities

• Production of quotes & proposals for Voice and Data services including compliance to the DOA
• Creation of new orders/modifications - including credit checks, fast tracks, out of hours, cabling.
• Escalation & ownership point of contact for back office support queries through to resolution
• Investigate, troubleshoot  and redirect customer service issues on demand
• Maintain and monitor database in order to ensure an accurate tracking of opportunities and wins/ Create and maintain opportunities and customer contacts in SAP C4C
• Support billing disputes and credit & collection escalations
• Support prospect management on demand
• Assure the submission of specific forms to the relevant parties involved and ensure contracts are received and stored appropriately
• Gather information on tariff and connectivity analyses
• Proactive Renewal and Anti Churn management for active contractsProtect revenue base by maintaining or increasing current rentals, promoting value add services and extending contracts whenever possible
  Coordinate the change of data into Colt systems with 100% accuracy
• Monitor the ordering and delivery process on demand
• Coordination of transactional/non-complex bids on demand
• Selling transactional/non-complex products where required
• Run various sales reports
• Instigate and support client meetings and calls when needed
• Support Account Managers when they are out of office

Required Skills and Experience

• Requires administrative/technical experience
• Experience of working in a customer service role/ in a sales environment
• Broad knowledge across a wide range of pre-sales and marketing disciplines
• Broad knowledge of the market/vertical
• Ability to quickly develop an understanding of complex systems and processes
• German and English knowledge (advanced) required
• Microsoft Office: minimum intermediate level

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:

• Flexible working and relaxed dress code
• Two days annually to spend on volunteering opportunities
• Private medical insurance
• Access to a virtual business school for on-going learning
• Business mentoring