Who are we?
We are part of the company from Belgium and have been operating as a contact center in Casablanca for ten years. We employ close to 300 call center agents to whom we refer to as our ambassadors. Ambassadors of our brand, ambassadors of our clients and ambassadors of our company culture.
About the project:
Our client is a European, fast growing mobile company, currently having operations in eight countries. They were founded in, and provide services in many countries around the world. They employ over 62 nationalities worldwide in six different countries.
Who are we looking for?
We are looking for customer-oriented Romanian speakers to join our multicultural team of Ambassadors. We expect you to have a positive attitude, be flexible, and respectful towards all colleagues. If you speak English that would be a plus, but it is certainly not a requirement. Kindly let us know your level of languages according to the CEFRL guidelines (A1-C2)
You will be responsible for delivering top notch customer service. You will be in touch with existing customers and will assist them with queries over the phone. One of your main tasks will be assisting customers to register their SIM cards by verifying their identity by a video call. You will need to be available to work on a shift rotation. Our main goal is to deliver a consistent level of customer service.
• Full proficiency (verbal & written) in Romanian
• At first experience in a customer service environment will be considered an advantage
• Ability to provide customer service (after a training) with clarity, passion and enthusiasm
• Patience, empathy, and the ability to work under pressure
• Good computer skills
• Will be able to work at the Casablanca office
What we can offer you?
We support career development and offer support, advice, and coaching every step of the way.
Our benefits include:
-Competitive salary and bonuses
-A bright, modern, and exciting place to work in the heart of Casablanca
-Airfair ticket will be re-reimbursed after trial period
-After 6 months you will get another ticket to visit your family in your home country
-Service manager at your disposal to assist with housing, transport, administration, groceries
-Transportation allowance for evening shifts
-Annual reward and recognition events;
-Teambuilding, incentives and games to win prices