About Goodyear

We’re dedicated to producing, innovating, and supporting the best retail and mobility solutions in the world. For over 125 years, Goodyear has led the way in developing smart technologies that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.

Why This Role Matters

As a Retail Business Software Analyst with German, you ensure Goodyear’s Retail Service systems run smoothly. By supporting agents, translating business needs, and improving processes, you enhance system performance, operational efficiency, and user satisfaction.

What You’ll Do

• Serve as second contact for Retail Service Agents’ system issues.
• Analyze business system requirements and propose solutions.
• Implement small system enhancements and bug fixes.
• Support major system releases, including planning and testing.
• Maintain and optimize retail business processes with IT collaboration.
• Document processes, configurations, and system behavior.
• Investigate issues, identify root causes, and implement corrective actions.

What You’ll Bring

• Bachelor’s degree (preferably in IT, Business Systems, or a related field).
• Experience in business systems analysis, configuration, or process improvement.
• Solid understanding of system implementation, testing, and documentation practices.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to manage multiple priorities and support cross-functional teams.
• Proficiency in Microsoft Office (especially Excel); experience with SAP or similar systems is an advantage.
• Excellent communication skills in German and English (additional languages are a plus).
• A proactive, curious mindset and a passion for continuous improvement.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.