Speaking and writing skills in German and English – fluency in speaking and writing correctly and at ease;
Specialized skills (Hospitality): Previous work experience in an international hospitality environment / operations is a valuable advantage, but not mandatory;
Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage;
Graduate in any discipline / Under graduates;
Willingness to search for required information from customer with a strong focus on solving clients requests;
Proficient in Microsoft Office, Outlook.
Deliver exemplary customer service via phone calls / email / chat/ social media;
As part of the Contact Center team, answer inbound calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries.