Key Responsibilities of the function

Processing of Recruitment orders including final clarification of customer concern in Recruitment processes; if required, general advice to customers on individual personnel measures, Recruitment data maintenance and quality assurance, advice to customers on Recruitment processes and regulations.

• Promptly and conclusively handling Recruitment orders in standard processes, in Greek language in accordance with the guidelines, with high accuracy and within defined timelines

• Documents and processes requests in Recruitment management systems used (PEGA, SAP HR and other relevant tools)

• Prepares and maintains standard and specific HR-related documents in accordance with system requirements

• Clarifying customer inquiries in the assigned subject area with system support, communicating with customers via standardized and approved channels

• Monitors and tracks deadlines, supports data quality checks relevant for recruitment activities

• Ensures order completion and compliance with the deadlines, including data checking

• Resolves process disruptions, initiating and tracking escalations measures

• Provides clear, professional, and empathetic communication aligned with service standards

• Handles service quality complaints, tracks issues, and escalates according to defined escalation paths

• Identifies process deviations or difficulties, process improvements and provide solutions and follows the escalation procedure to supervisor

• Proposes and documents updates to work instructions where required.

• Cooperates closely with other HR teams and interfaces

Reports on IT incidents and contributes to root cause analysis and solution implementation

• Assists other teams based on operational needs

• Be involved in Recruitment Projects and actively participates in the continuous optimization, harmonization and standardization of Recruitment processes

• Support the execution of end-to-end recruitment processes, in line with defined procedures and guidelines.

• Create and maintain job requisitions and support hiring managers in the requisition creation process.

• Manage job postings across standard channels and ensure alignment with internal guidelines.

• Handle incoming applications and perform initial candidate screening based on predefined criteria.

• Organize interviews and coordinate communication between candidates, hiring managers, and stakeholders.

• Perform pre-hire and reference checks in accordance with defined procedures.

• Maintain and update candidate data and ensure accuracy of recruitment-related information in systems.

• Provide support and clarification to hiring managers, candidates, and internal stakeholders regarding recruitment processes.

• Close job requisitions and ensure proper completion of recruitment-related activities.

Experience and Skills required

• Bachelor’s degree completed or in progress

• HR-related background is considered an advantage

• Familiarity with HR information systems (e.g. SAP HR, ATS tools) is a plus

• Good working knowledge of MS Office applications

• Greek: fluent (spoken and written)

• English: fluency at conversational level desired

• Strong customer service orientation and interpersonal skills

• Experience in customer interaction (phone, written, or face-to-face) is a plus

• Active listening skills and ability to communicate clearly and professionally

• High attention to detail and commitment to data accuracy

• Ability to work mostly independently within defined processes

• Team player with a proactive mindset and willingness to learn

• Demonstrates empathy and professionalism in all customer interactions