About the job

Provides quality support to customers by analyzing complaints, coordinating corrective actions, and ensuring timely communication with customer representatives. Monitors customer-specific quality indicators, analyzes data to drive continuous improvement, and collaborates with production teams to prevent defect recurrence. Develops testing and sampling methods, supports process validation, and participates in audits to ensure compliance with customer requirements and internal quality standards.

Job description

• Ensures compliance with BOS, IATF 16949 and all Customer Specific Requirements
• Monitors plant and customer KPIs and drives actions to meet defined targets
• Participates in Layered Process Audits
• Develops, reviews and updates Control Plans
• Supports Manufacturing Engineering in maintaining PFMEA documentation
• Creates and maintains inspection plans and containment plans
• Uses and maintains data within customer-specific quality systems
• Conducts process capability studies and ensures proper documentation for special characteristics
• Applies appropriate statistical tools and mentors team members in statistical techniques
• Drives continuous improvement through data analysis and corrective actions
• Supports updates to Operation Description Sheets (ODS)
• Prepares PPAP documentation and obtains internal and customer approvals
• Fulfills customer-specific APQP requirements
• Serves as primary customer interface for quality related topics
• Prepares, submits and follows up on customer 8D reports
• Visits customer plants as needed to support issue resolution
• Issues Quality Alerts for identified risks or nonconformities and ensures effective closure
• Verifies root causes and corrective actions for returned customer material and confirm effectiveness before closure

Qualifications and Experience

• Bachelor’s degree in engineering or a related technical field
• 3+ years of experience in a similar role within an automotive or manufacturing environment
• Strong understanding of quality standards (IATF 16949, ISO 9001) and customer-specific requirements
• Experience with core quality tools (APQP, PPAP, FMEA, Control Plan, MSA, SPC)
• Ability to act decisively and solve quality related issues
• High attention to detail and strong commitment to product and process quality
• Clear and persuasive communication skills when interacting with internal teams, management, suppliers, and customers
• Strong analytical skills and ability to interpret data for problem-solving and continuous improvement
• Good command of English for business communication
• Ability to travel to customer locations when required

Rewards/Benefits

• Competitive salary package (including the 13’th salary and performance bonus)
• Annual salary review based on performance
• Professional development opportunities
• Medical Insurance (Signal Iduna)
• Meal tickets (40 Ron/working day)
• Gift tickets for Christmas and Easter
• Sport benefits / Bookster
• 1 day off for your birthday
• The lunch break is included in the work program
• Company‑provided transport from home to workplace