• Development and implementation of PI products, ensuring consistency with the Bank's strategy and the entire portfolio of products.
• Coordination of end-to-end processes related to managed products across all channels, including setting and tracking performance indicators and process optimization to ensure that they meet customer expectations and internal efficiency standards;
• Ensures the profitability of the managed products, especially the detailed management of income sources.
• Performs mystery shopping on us and on competition;
• Offers support in the planning and implementation of the marketing campaigns.
• Prepare and maintain customer documentation for managed products.
• Develop the reporting structure needed for product management, evaluate product performance and present results to management.
• Ensure that products and processes comply with regulatory and internal regulations.
• Ensure that products are implemented and operate in bank systems in approved parameters
• Establish and maintains efficient working relations with Telekom Romania and other departments of the Bank.
• Cooperate with external suppliers or collaborators.
• Performs the tasks requested by the supervisor