Technology is a playground for ideas!
Technology _VOIS Romania is the place to make them come to life.
If you want to invest more in a career rather than just a job,
Meet us, Join us, Grow with us!
We stay true to our core values by recruiting people who are passionate, open, and question everything.
Reflect on what your motivation is to come on board! We are eager to hear your story.
We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.
So, here is our proposal for you:
Your day to day :
Responsible for the management of problems/defects identified in IT applications and systems (software, infrastructure, network) used by Vodafone customers and initiates actions to identify and implement corrective and preventive technical solutions (modifications on IT applications and systems).
With these activities, you will have a great impact on our business :
- Manage problem records, related to IT applications and systems, in BMC Remedy database, creates, maintains, verifies and improves the known error database and solution database.
- Analyzes the technical issues encountered in the Incidents and Identifies the technical teams that need to be involved in the problem analysis and resolution
- Creates reports to measure the key performance indicators (KPIs) in regards to problem management and quality of IT applications and systems; analyze reports and statistics to determine the proactive measures required (proactive problem management)
- Plans, reviews and tests the necessary upgrades of problem management module (BMC Remedy)
- Initiates continuous measures to improve the problem management process and ensures that the process is implements and executed by all process actors involved, documents rules, workings instructions and guidelines. Guarantees SOX compliance
- Identifies, documents and communicates the Problem Report with problem description, root cause analysis, technical solution for fixing and preventing future potential problems in IT applications and systems.
With these skills, you are a great candidate :
- Utilization of BMC Remedy for problem management
- Management of problem records related to IT software and systems (software, infrastructure, and network) according to problem management process
- BMC Remedy
- Experience in Infrastructure Services ( IT Office ) , software , hardware, network ( Cisco , GSM, HSPA and LTE , CCNA , Network CS and PS )
- Experience in communicating with customers
- Proactive problem identification and management according 5WHYs methodologies, Fishbone, etc.
- Identify customer needs and deliver solutions proposed for improving applications and IT systems to remedy the problems / faults
Sounds like the perfect job? We’ve got even more to offer :
- Work from Home – You can have home office 2 days per week
- Medical and dental services
- Life insurance
- Dedicated employee phone subscription
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of and technology changing company
- Flexible Vacation – Take time off when you need it, we trust you
The future is exciting.