Senior Support Engineer
Engineered Systems - Platinum Delivery Team
Oracle Corporation is the world’s leading supplier of software for information management, and the world’s second largest independent software company. With annual revenues of more than US$ Billion, the company offers its hardware and software solutions, along with related consulting, education, and support services, in more than 60 countries around the world.
As a member of the Platinum Support organization, your focus is to deliver specific post-sales service to the Oracle customer base while serving as an advocate for customer needs. This involves monitoring and patching customer’s top–end systems, installing and maintaining Oracle Gateway solutions, resolving non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. As primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
DEPARTMENT DESCRIPTION: Engineered Systems Platinum Delivery Team
Implement and maintain the Platinum services technical infrastructure. This includes Platinum Gateway installation and maintenance (mainly Linux), as well as installation, configuration and maintenance of Oracle Enterprise Manager and related tools.
DESIRED SKILLS / CERTIFICATIONS:
SHIFTS and OVERTIME:
The candidate should not expect to have to work overtime on a regular basis, but may be required on an as needed basis. The work hours would need to be flexible as you will have to adhere to each customer's scheduled timeframes.