Job details

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Order to Cash Specialist with EN US Shifts

Career level
Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Spoken languages
English - Advanced
* all languages are compulsory
Address
Number of vacancies
2

Requirements

  • English – advanced level, verbal & written
  • Accurately enter data in ERP System on the order > contract > billing > payment life cycle
  • Outstanding verbal and written communication skills and the ability to prioritize and multi-task
  • Responsible, well organized, thorough, proactive, ability to manage own time effectively
  • Ability to work as part of a team or alone
  • Data literacy: competence in finding, manipulating, managing, and interpreting data
  • Excellent knowledge of MSOffice applications
  • Strong ability to effectively collect, while maintaining good relationships with customers

Responsibilities

  • Create and maintain customer cards with their physical and financial details
  • Create contracts, amend existing contracts, perform quality check on contracts before activation
  • Create quotes and orders with relevant equipment/labor/services
  • Evaluate credit worthiness, establish deposit and auto pay requirements
  • Perform recurring billing, sales order billing, service billing, adhere to specific customer billing needs
  • Liaise with Ops, Sales, Engineers, Finance, subcontractors etc for chasing backup documents
  • Distribute invoices through the agreed contractual methods (email, post, portal etc), ensure customer approvals are received and cash collected
  • Apply cash receipts, research and reconcile payments or misapplied cash receipts, work with AR/Finance on non-standard accounts
  • Process AR sub ledger transactions through the system: credits, re-invoices, refunds, buyouts, write offs, adjustments etc and ensure proper authorization
  • Expedite timely payment via phone, e-mail or collection letters, create plans for ageing reduction and negotiate payment plans
  • Respond to client inquiries regarding AR status like invoicing, contracts, orders, past due accounts etc
  • Resolve customer disputes, determine root cause and work with the customer or internal business
  • owner to resolve the issue that is preventing payment
  • Perform timely execution of month end closing procedures
  • Evaluate and update billing AR and Finance processes and procedures
  • Device management (Audio; Visuals)
  • Meet department-standard metrics while maintaining high quality performance
  • Work in cooperation with AR, Finance, Sales, Operations and other departments to ensure quality customer service is provided