Order to Cash Risk Analyst
The Order to Cash Risk Analyst will provide support to the Credit Control function through process
documentation, augmentation and implementation of protocols to enhance the credit control function and assist
in the reduction of risk to the AR. The analyst will work cross functionally with teams in the OTC ecosystem as
well as teams up and down stream to provide full scope resolution of process gaps. The Risk Analyst will have
working knowledge of system tools and process combinations that will enhance the customer experience. This
position requires working knowledge of the full end to end OTC process (Order Entry, Billing, Credit, Collections,
Cash Applications) along with the ability to recommend and implement credit limit programs using third party and
internal customer information, collection protocols, third party collections and administrative and insolvency
programs. The OTC Risk Analyst must be comfortable working in a fast-paced environment with frequent tight
deadlines under minimal supervision. Must be comfortable working efficiently and effectively with both internal
and external stakeholders.
Essential Job Functions and Responsibilities:
Analyzes all requirements for OTC Credit Control internal processes and ensures compliance with
standard company policies and procedures.
Work with internal and external teams to ensure existing controls are current and effective.
Analyze, research and track customer sale and payment activity to identify risk to AR and create protocols
to minimize risk and protect Mood’s AR asset.
Must be comfortable with presenting research and recommendations to senior management.
Maintain reporting to identify high risk customers and provide recommendations to isolate increased risks
Perform quarterly audits of internal OTC Credit Control processes to identify and close gaps along with
improving service delivery to internal and external stakeholders and customers.
Collaboration with OTC Leadership to highlight Credit Control agent level errors to inform continued
education and training practices.
Develop and deploy innovative processes to optimize, improve and automate workflows, such as
systematizing recurring tasks and activities.
Assist with testing Credit Control enhancements implemented in the system.
May be called upon to deliver process and/or systems training to OTC Credit Control teams.
Proactively leads and directs activities to identify information problems and defines solutions for
Serves as subject matter expert for all OTC Credit Control processes along with upward and downward
process cycle involvement.
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Perform administrative and other duties as assigned.
Ability to set priorities and manage time efficiently with high volume of requests
Analytical mind and problem-solving aptitude with a keen eye for detail
Exemplifies a high degree of personal integrity and interpersonal skills and abilities
Experience flourishing in an environment of fast growth and ambiguity
Critical thinker and experience thinking clearly under pressure
Disciplined, organized, and flexible
Readiness to actively work on broadening/adding new skills and learn new ideas and technologies
Communicates with clarity and impact, understanding how the message has been received
Able to work independently and on a team
Adept in working with various tools including MS Office, Oracle, Microsoft Power BI, Collection Software
such as GetPaid, High Radius, Cforia, etc.
Demonstrated ability to take initiative, be resourceful and quantify large subsets of data.
Proven experience identifying issues and taking action to remedy them, while also communicating to
department supervisors and managers.
Ability to document department processes and protocols
Flexible work schedule to accommodate peak times
Strong sense of ownership and accountability for work product
Critical thinker, ability to negotiate with key stakeholders and maintain positive attitude
Strong working knowledge of Oracle operating system and company business processes
Self-starter, self-motivated, driven individual