Job details

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Order Administrator with English

Looking for Premium Talent
Career level
Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Spoken languages
English - Advanced
* all languages are compulsory
Number of vacancies
1

Role Summary: The Big Machines Order Administrator is responsible for order processing of equipment for the UK market clients. Additionally can offer support with other Sales Support related activities, for base business and XPS clients. Acts in the context of the order process and provides proactively and efficiently support to the Sales community, Transition Managers and Delivery Account Managers. 

As a BM Order Administrator your focus will be upon:

  • Receiving of the request for order from the Sales / Account Manager / Transition Manager / Delivery Account Management / Delivery Account Operations and verifying the completeness and accuracy of the request
  • Verifying the addresses and request their modification/creation in required systems
  • Data entry into the Big Machines system and the quote creation from the data provided by various internal/external stakeholders using the completed template
  • Summary generation in Big Machines and verification of the quote integrity and precision
  • Promoting and challenging the approval process with concerned business units, follow up of the workflow steps and eventually completing the quotation following the advices obtained from the approving steps and with the complementary information provided by various internal/external stakeholders
  • Promoting the quote to the validation by Customer Admin with all required items in Big Machines
  • Communicating the quote status through the workflow steps to various internal/external stakeholders
  • Keeping up to date the activity tracker and internal documents specific to the activity
  • Ensuring effective shared mailbox management
  • Contributing to more efficient work processes; help creating and maintaining process documentation
  • Manage order escalations and offer assistance
  • Participating in team meetings and general inputs in day to day improvements
  • Receiving queries and demands (consumables, invoices, technical issues, requests to change location, new devices, upgrades or removal of equipment) from Sales organization, as part of Sales Support
  • Responsible for raising MACD - Move Add Change Delete tickets in XSM for nominated accounts, as part of Sales Support
  • Extracting data from SAP or Salesforce in order to offer relevant information or reports regarding customer contracts, equipment lot and orders, as part of Sales Support
  • Communicating with XPS coordinators, the logistic service provider and other internal departments, as part of Sales Support

What you need to be Successful

  • Fluent English - both oral & written
  • Rigorous and strong skills in actions monitoring
  • Attention to detail
  • Autonomous
  • Customer oriented
  • Communicating effectively
  • Collaboration & Teamwork
  • MS Office knowledge (Excel, Word), Outlook, Internet and facility in handling between different interfaces and/or systems
  • Number oriented
  • Previous work with CRM systems or other systems and tools experience

What we Offer

  • Competitive Salary
  • Meal Allowance on Card
  • Well-rounded Health and Life Insurance Packages
  • Different bonuses for life events
  • 25 annual leave days
  • Global Career progression opportunities