We have an exciting opportunity to recruit a senior or principal engineer into a small but very highly experienced technical support team located in Bucharest. This team is small part of our global Enterprise Manager Support team located around the world and is located within one of Oracle Global Support centers. Working in Enterprise Manager Support will enable the successful applicant to work with a diverse and challenging product set including Oracle Database; Engineered Systems; Cloud, Application and Middleware management, Application Performance Management and Oracle’s Lifecycle management solution. Applicant must have a proven combination of technical and customer service excellence and be able to demonstrate their ability to manage and resolve multiple time critical complex problems. The team’s main responsibility is to troubleshoot problems with Enterprise Manager for globally located customer problems but working primarily during European working hours. The successful candidate should be widely regarded as a subject matter expert in their current role and demonstrate the ability to resolve complex and often ambiguous problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The candidate should be adept at building relationships across organizations and cultures and leveraging these relationships to resolve cross-product issues. The successful candidate will have excellent English language communication skills, both verbal and written and must be comfortable interacting with Executives and Senior Management. A support engineer is expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. The role requires also a good flexibility covering Severity 1 issues and some weekend responsibilities including working in shifts.
Have at least two or three of the following technical skills: