Office Infrastructure IT Technician

Hello!

Would you like to work in one of the most stable areas of the moment? Come and work for Orange!

We’ll recruit you from the safety of your home and we’ll prepare you for the challenges of this time - your activity will be carried out remotely, during the whole period of the pandemic, and then you will work at the dedicated Orange headquarter.

Office Infrastructure Team is looking for a colleague to monitor and provide hardware and software support for all our IT equipment.

Responsibilities:

• You will provide local or remote L1 support for IT infrastructure systems / servers to provide service availability (eg Desktop, Laptop, Printer, Tablet, Switches, Telephones, Monitors, Routers, Video Conferencing Equipment, Unified Printing, Antivirus, etc.)
• You will record common errors and solutions in the incident management application after the incident was closed or after a periodic review of the incident
• You will create, publish and maintain IT support procedures and frequently asked questions in the knowledge management application
• You will solve hardware or software technical problems on platforms and applications under your management in accordance with standard protocols and internal procedures
• You will work within well-defined SLAs and will escalate incidents in the defined time window
• You will  perform manual and automatic change management activities as approved and documented
• You will maintain a high level of customer satisfaction by clarifying its needs and by making sure these are met
• You will  respond to questions in the area of expertise on products, services, technical details or user relationships

Education and experience:

• Graduate or last year of higher education
• Relevant experience of at least 1 year in a similar activity / position

Professional knowledge:

• Microsoft technologies
• Knowledge of physical and virtual hardware platforms
• Basic knowledge of networks
• TCP / IP
• ITIL
• English - fluent

Specific skills:

• Problem solving
• Attention to detalis
• Customer focus

Apply and let’s have a remote-talk – we care for our candidates, all the interview stages are online!

Love,

ORANGE – a digital company