Entry (0-2 years), Middle (2-5 years)
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Theonitoring Officerill be responsible for reducing duration of ING critical systems down time, including ING ATM and AST fleet, by acting in a timely matter and accordingly with predefined instructions when anomalies are detected or execute tasks periodical or at request.
- The Monitoring Officer tracks the ING operational systems and acts as defined in documented procedures;
- Executes periodical tasks (daily, weekly, monthly) or at request on operational systems accordingly to documented procedures;
- Is responsible for identifying, logging and complete management of events and alerts, in a timely matter, with the purpose of reducing duration of disruptions on the monitored and critical services;
- Assures that the shift changes take place accordingly to defined procedures.
What you bring to the team
- Commitment to the team and the activity and attention to work procedures, events and alerts;
- The ability to quickly learn new applications, systems and IT procedures;
- Focus on collaboration, teamwork and customer service;
- Last 2 years of study or university degree (preferably IT, Engineering);
- Medium knowledge of MS operating systems and MS Office;
- Basic knowledge and understanding of networking;
- Technical documentation creating skills and data analysys.