Job details

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included.

We are looking for a Content Moderator (Romanian speaker) to join our team in Porto, Portugal. This position is focused on ensuring compliance, safety, and quality of content on a leading e-commerce platform. Candidates must already be located in Porto.

About the Role:

As a Content Moderator, you will guarantee products and services standards within the e-commerce platform. Your responsibilities include rational decision making with local market expertise as well as ensuring compliance with quality and safety standards while reviewing content.

Key Responsibilities:

• Become and remain knowledgeable and passionate about e-commerce products and services standards
• Review content within agreed service levels and quality standards
• Ensure policy/legal compliance and the safety of uploaded content
• Adapt to policy changes and shifting schedules while following operating protocols
• Escalate issues to the company in line with established procedures

Requirements:

• Romanian at C2 level
• Good command of English (B2)
• Strong moderation and communication skills (verbal and written)
• Solid understanding of e-commerce and ability to handle peak volumes during promotion seasons
• Customer service orientation, empathy, and rational decision making
• Availability to work 24/7 rotative shifts (Monday to Sunday, 2 rotating days off)

Contract & Conditions:

• Contract duration: 6 months
• Working model: On-site in Porto

Salary & Benefits:

• Base salary: 950 € gross/month
• Complexity bonus: 150 € gross/month
• Meal allowance: 7.23 € net per working day
• Transport allowance: 20 € per month

For relocating candidates:

• Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class,
• Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip).

This is an excellent opportunity to work in a dynamic and international environment, ensuring a safe and high-quality experience for users on one of the world’s leading e-commerce platforms.

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.