With over 4500 employees, Cegeka is one of the top ICT providers in Benelux. We develop, implement and manage IT applications and infrastructures for medium-sized and large organizations. We overcome challenges for clients in the healthcare, social security, retail, public, industry, logistics and financial sectors.
Our current portfolio includes customers from all over the world, with a vast majority in the BeNeLux region, customers for which we provide availability.
Customers make use of the services that we deliver, to implement and integrate IT infrastructures, managed services, outsourcing, user support, desktop management, the development and implementation of applications, technical support and consultancy. With our own data centers in Hasselt (BE), Leuven (BE) and Geleen (NL), we are ready for the future and for new business models, and so are our customers.
We are looking for a Support Technician to join our Monitoring Team in Cegeka Romania, team which handles medium-complex infrastructures, mainly enterprise environments. The team has 5 members in Romania and collaborates with colleagues from Romania and Belgium to ensure that the quality of the services provided is at the highest
As a member of this team, you will be involved in monitoring the infrastructures of our Customers. You will make sure that the services are up and running and that the incidents are acknowledged in the agreed time frame. In addition to this, a great part of your activity will include performing proactive daily checks of the different environments.
In terms of monitored environments, we are talking about Wintel and AS400 / iSeries environments – hundreds of devices for over 40 Customers, located abroad.
As working hours, the team operates on a 24 by 7 basis. There are 3 main shifts: 07:00 AM – 15:30, 15:00 – 23:30 and 23:00 – 07:30 AM.
We are ITIL certified, which means that we respect specific standards for the procedures and operational flows we have in place, which are implemented division-level. In addition to that, in order to increase efficiency and transparency in terms of team interaction and communication, we have periodically 121s and team meetings, which help us deliver our services continually while not overburdening the team members.
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