Job details

L3 IT Support – French + English

Responsive Employer
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Career level
Middle (2-5 years), Senior (5-10 years), No experience, Entry (0-2 years)
Employment type
Full time
Remote job (the activity is performed from home)
Spoken languages
English - Advanced , French - Advanced
* all languages are compulsory
Hiring candidates willing to relocate
Yes
Number of vacancies
1

    The desired profile will have to process tickets escalated by the onsite team:    

  • Workstation environment and its components (physical and virtual)
  • Windows 10
  • Windows Servers,
  • SCCM (master, packaging)
  • Office, OneDrive
  • SharePoint,
  • Active Directory,
  • Supervision / monitoring /automatisation
  • LAN/WAN Networks
  • Backup
  • Security elements (traffic flow, firewall, VPN)
  • ToIP CISCO (terminals)

  Essential experience/skills:  

  • The employee must be technically autonomous and must work in close collaboration with the actors of the support chain (SD, proximity and infra team).
  • The profile must be a Workstation Engineer, it will support the local technicians as Level 2/3.
  • He must therefore have a good level of technical analysis, autonomy and ability to develop the skills of local technicians.

  Spoken languages: Advanced French + Medium English