Knowledge Specialist

Are you ready for a change in your professional career? Why don’t you come & meet us?

We are looking for a skilled, proactive and self-motivated individual to come and join us!

Job Role Summary

• Meets with process owners and members of each business department and acquires thorough knowledge of each unit's operations and procedures. Working independently, he then documents integral processes/procedures including steps to be taken to perform the process/procedure, applicable references, and internal controls relevant to the process/procedure.
• After completion of each document (SOP, new tool documentation, policy documents), the policy writer presents the manual to the persons designated to approve it and makes changes to the draft as needed.
• Once approved, the policy writer may then partner with the training responsible to integrate newly created documentation into the training plan.

Ideal candidate

• Advanced level of English
• Excellent writer, preferred experience writing SOPs
• Ability to deliver high quality documentation (in explanatory and procedural styles for multiple audiences) paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• The Knowledge Specialist must possess or obtain in-depth familiarity with industry-specific standards and methods
• Savvy with Microsoft Suite software
• Individual must be a self-starter, highly motivated and creative at overcoming obstacles and creating results
• Well-organized, team player that works efficiently with others
• Knowledge of general business procedures is a plus
• Familiarity with a document management system or a KMS is a plus