Job details

INACTIVE AD: The employer is not currently actively recruiting for this position, but you can apply for the ad.

Junior Software Service Engineer

Looking for Premium Talent
Career level
No experience, Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Spoken languages
English - Medium
Number of vacancies
1

Exciting opportunity inside Huawei Romania's Consulting and System Integration Department, currently looking to onboard 1 Junior Software Service Engineer, covering the following tasks:

  • Provide BSS technical operation support to our valuable customers, including incident & problem handling, routine and preventive check, testing, service request handling, product catalogue and reference data updates
  • Handle customer requests under agreed SLA and according to agreed processes
  • Analyze the customer's existing systems, needs, and requirements to provide the necessary solution
  • Ability to create or update template documentation to reflect solutions provided
  • Ensure implementation of configuration requests received from customer, according to agreed solution
  • Perform test activities from stand-alone test, integration test to acceptance test of application/ software/hardware elements
  • Participation in Technical discussions with customers
  • Provide status reports on assigned tasks to identified stakeholders

Requirements:

  • Degree in Electronics and Telecommunications, Computer science, Mathematics/ Infomatics, Cybernetics or relevant field
  • Working experience of Unix/ Linux OS and Oracle SQL
  • Good understanding of technical support operation model and ITIL processes
  • Good verbal and written communication, interpersonal skills and fluency in English
  • Goal-oriented with good interpersonal and communication skills
  • Good at customer relationship and understanding their requirements
  • Job involves working on call systems, occasionally working during night and on holidays is required

Professional Knowledge:

  • Advanced MS Office skills: Word, Excel (lookup functions, pivots), PowerPoint, Outlook
  • Reporting and analysis knowledge
  • Ability to work with application front end (GUI) and back end (Database)
  • Good troubleshooting skills, such that faults are promptly identified and rectified to meet the required SLAs

Other Skills:

  • Good team player and able to work effectively
  • Willing to accept responsibility and able to work with minimum supervision