Junior HR Service Agent Spanish

Processing of HR orders including final clarification of customer concern in HR processes; if required, general advice to customers on individual personnel measures, HR data maintenance and quality assurance, advice to customers on HR processes and regulations.

·       Promptly and conclusively handling HR orders in standard processes, in accordance with the guidelines, with high accuracy and within defined timelines

·       Documents and processes requests in HR management systems used (PEGA, SAP HR and other relevant tools)

·       Clarifying customer inquiries in the assigned subject area with system support, communicating with customers via standardized and approved channels

·       Ensures all assigned orders are completed in due time for upcoming payroll runs

·       Supports data quality checks to ensure payroll stability

·       Prepares and maintains standard contracts, and other HR-related documents in accordance with system requirements

·       Provides clear, professional, and empathetic communication aligned with service standards

·       Handles service quality complaints, tracks issues, and escalates according to defined escalation paths

·       Identifies process deviations or difficulties and escalates them to senior specialists

·       Follows existing work instructions and reports improvement suggestions to senior specialists.

·       Cooperates closely with other HR teams and interfaces

·       Reports IT incidents and supports incident documentation according to defined procedures.

• Assists other teams based on operational needs

·       Bachelor’s degree completed or in progress

·       HR-related background is considered an advantage

·       Familiarity with HR information systems (e.g. SAP HR, ticketing tools) is a plus

·       Good working knowledge of MS Office applications

·       English: fluent (spoken and written)

·       Spanish: fluent (spoken and written)

·       Strong customer service orientation and interpersonal skills

·       Experience in customer interaction (phone, written, or face-to-face) is a plus

·       Active listening skills and ability to communicate clearly and professionally

·       High attention to detail and commitment to data accuracy

·       Ability to work mostly independently within defined processes

·       Team player with a proactive mindset and willingness to learn

·       Demonstrates empathy and professionalism in all customer interactions