This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.
Dynamics 365 Developer Support Engineer
Are you ready to be part of the Cloud Movement and join a team of the world’s best Microsoft Dynamics 365 troubleshooters to enable the success of the Microsoft Dynamics 365 Applications? Do you have a passion for customer service and working to resolve issues with the “speed of the cloud”?
In Customer Service and Support at Microsoft, you will have a chance to solve technically complex problems in a fast-paced, high-growth product area. As a trusted advisor to our customers and partners, you will have influence over the implementation and administration of multi-million dollar, enterprise level customer configurations. Expect to work closely with other Support Engineers and our Product and Engineering teams to integrate cross-product solutions. Your technical and relationship skills are critical to the success of the Dynamisolution and the customer’s perception of value.
As a Microsoft Dynamics 365 Support Engineer focused on supporting our developer community, you will leverage existing skills to extend the features of our Dynamics 365 applications including (but not limited to) Sales, Customer Service, Field Service, Project Service, LinkedIn, and Marketing.. We’ll provide you with abundant resources, including training, advanced diagnostic tools, the Microsoft Dynamics 365 product group, and the experience of tenured engineers around you. You will also have the opportunity to collaborate and help your colleagues by sharing the results of your investigation. In this professional role, your contribution and overall impact is self-directed and the opportunities are plentiful. Troubleshooting at this level is not scripted. As a Microsoft Dynamics 365 Support Engineer (SE), you are a technical leader and will be driving the discovery of potentially unique solutions for each customer situation as part of a team. During the troubleshooting, you may uncover software defects and have opportunities to improve the customer experience as well as to influence the current and future design of Microsoft Dynamics 365 by working directly with the product team. Our continuous learning environment expects that you will develop ever increasing depth skills as a subject matter expert. You will become the world’s best in your area of expertise.
Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn. Our culture is built around customer obsession and a growth mindset.
This position will require you to work a rotational On-Call schedule (1-2 on call shifts every 2-3 months.) You may have the opportunity for some occasional domestic and / or international travel.
Present technical content to various audiences including customers, partners, and internal stakeholders.
Dev. support specific qualifications: