ITSDONE Romania (part of the Austrian group ITSDONE Holding) is one of the SAP partners for the Romanian market.
We aren IT service provider with very extensive and specialized know-how. We support customers of various industries and sizes with outsourcing, IT project management, SAP consulting and other services on “time & material” bases.
For one of our support projects we are recruiting IT Trainees willing to develop themselves within the next years in areas like SAP (modules - Logistics, HR, FI/CO), System Engineering or other individual fields of IT.
• Training with company's & customer's consultants
• Access to state of the art IT & SAP systems
• Access to online training platforms
• Friendly & relaxed environment proper for personal & professional development.
• Takeover of basic customer requests and incidents in SAP and non-SAP area
• Dispatch incoming tickets to the respective teams
• Effectively collaborate with 2nd and 3rd level teams
• Take on ticket resolution for dedicated services
• Follow-up on ticket resolution
• Ensure escalation of ticket where necessary
• Ensure timely resolution of tickets
• Provide input for process improvements
• Documentation of the processes and applications
• Clarifying the interfaces between the different areas
• Monitoring & functional activities
• Testing activities
• Basic experience as IT Support Technician
• Good technical knowledge and understanding
• Willingness of knowledge expanding and development in different SAP modules and other IT services
• Ability to analyze root cause of problems for quick issue resolution
• Very high customer and service orientation
• Very good social skills, well and self-organized
•eady and willing to face challengesnd continuous learn
• Excellent spoken & written English skills.
If you think you match our profile and you're ready to extend yourT Support career, don't hesitate to send us your CV!
ITSDONE Romania Team
#Efficient #Personal #Flexible