Job details

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IT support specialist

Career level
Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Spoken languages
English - Advanced
Number of vacancies

The IT Support Specialist will ensure helpdesk and support for all Ipsos Interactive Services (IIS) in-house users.

Working in shifts in a 24/7 environment, the IT Support Specialist will provide Level 1 technical support acting like first point of contact for all local IT issues raised through Service Now application.

The IT Support Specialist will interact on a daily basis with IIS users ensuring that all their hardware and software issues are solved in a timely manner and following the agreed internal procedures and SLAs.

Working hours: 24/7 shifts (12 – 24 & 12 – 48)

Main tasks:

  • Installing and configuring computer hardware operating systems and applications
  • Troubleshooting system and network problems, diagnosing and solving desktop/laptops hardware or software faults
  • On and Off boarding of users
  • Provide the best resolution for tickets submitted by users

Key skills we are looking for:

  • Experience in IT support/helpdesk (minimum 1 year)
  • English (intermediate level)
  • Good knowledge of Windows 7+ operating systems, Office 365 Components and Active Directory
  • Excellent customer service skills
  • Ability to explain technical issues to non-technical users
  • Logical thinking, detail-oriented, problem-solving skills

What we offer:

  • Working in a multicultural environment
  • Work from home
  • Flexible Benefits Platform
  • You will benefit from a wide range of learning and transfer knowledge from/to your colleagues