Mission Without Borders is an international Christian organisation working with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty. We serve people without regard to their religion or ethnic background, for example the Roma people here in Romania.
A successful candidate must be willing and able to work within the ethos of this Christian organisation.
We have fundraising offices in eleven countries, and field offices in the six Eastern European countries where our work is carried out. More information is available on the website
IT Support Manager job purpose
The Mission requires a motivated individual who has extremely strong hands-on technical skills and project management ability. The successful candidate will be working on projects with non-IT colleagues providing technical advice and assistance. They will also be expected to provide support and technical assistance not only to end user staff who are using software, hardware or other computer systems, but also mentoring and advice to other less experienced IT staff.
The successful candidate must be able to multitask, working on their own initiative and having good analytical skills. They should aim to become the “go to” person for the unexpected technical challenges.
IT Support Manager job duties
This will be an interesting and varied role, with opportunities for learning new skills.
Recommending, managing and implementing technology changes as agreed with the IT Director
Working with other staff towards the aims of the Mission
Project Management for internal projects as necessary
Providing technical assistance for users’ questions and problems
Assisting and training other IT staff on troubleshooting and diagnosing problems
Resolving problems with applications and computer systems, and subsequent documenting
Running reports to analyse common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software to make changes and fix problems for staff
Documenting changes to provide a useful record
Patching and updating systems out of core hours as necessary
Escalating issues as necessary to more senior staff or the International IT Director
IT Support Manager skills
Fluent English language, spoken and written
Strong Windows-centric computer skills with a broad base
Familiarity with Windows 10 as well as common Windows software
Familiarity with Microsoft 365 administration (Azure, Exchange, Sharepoint)
Familiarity with Windows Server administration (Active Directory, GPOs)
Familiarity with SQL and databases, with an emphasis on SQL Server (T-SQL, Stored procedures)
Understanding of networking infrastructure, firewalls, routing, VPNs, email
Awareness of Computer Security
Awareness of relevant legal frameworks (Copyright, GDPR)
Experience in delivering Project Management (preferably PRINCE2)
Ability to troubleshoot and diagnose problems
Ability to communicate and willingness to share knowledge with colleagues
Writing and editing skills to document solutions
Willingness to learn new skills with the ability to learn quickly
Good customer service skills, including the ability to communicate effectively and politely with staff, whose first language may also not always be English
Responsibility for own actions
Ability to remain focussed while working remotely and largely unsupervised
Applicants must have the right to live and work in Romania. You should expect to be office-based in Sibiu.
In the first instance please email Chris Davies at with “IT Support Manager” in the message subject.
Your CV, and English-language covering letter if any, will be assessed on a point scoring basis. If you achieve a necessary standard you will be invited for an online interview in English. Should you be successful at this stage you will be invited for an in-person interview in Sibiu (subject to coronavirus restrictions). The successful candidate will then be offered the role.