We are looking for IT Customer Support Engineers working with Storage & Server solutions for our Global Technical Assistance Center.

Our teams provide 1st party vendor support, not project-based, which means you will have the opportunity for a longtime collaboration.

Whether you are a seasoned expert, or at the beginning of your career, or even looking to change domains; if you have what it takes, we want to meet you!

Mandatory requirements for current vacancies are proficiency in a second international language (B2 or higher) from either German, French or Turkish, and having the basis for growth, either from similar experience or relevant courses.

Responsibilities:

• Handling customer service requests from all Europe for our IT products (Storage, Servers, Data Protection products, Data Center, Cloud Computing, Big Data & Cloud Storage and more) by providing customer support from the physical layer up to the application layer;
• Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
• Effectively utilizes moderate to complex lab setups to recreate and solve problems;
• Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level.

Requirements:

• Fluency in English & German/Turkish;
• Familiar with servers and OS (Windows, Linux, Unix);
• Good understanding about the X86 server;
• Knowledge of SAN storage and protocols (FC, RAID, FCOE);
• Knowledge of NAS storage and protocols (CIFS, NFS, SCSI);
• Strong troubleshooting skills (able to analyze debug outputs and logs);  
• Able to determine problems and deliver known solutions with a high level of customer satisfaction;