Welcome to Sync IT, where innovation meets excellence in IT services! We’re powered by an outstanding team dedicated to making a global impact.

Established in 2023 and energized by our partners and customers, we embarked on an epic adventure to deliver worldwide the ultimate combination of SAP consulting, Cloud Infrastructure Services, Test Management and DevOps. We are also supported by a management team having 50 years of total experience in the information technology industry.

Our success is based on sustainable collaborations and adapting to the dynamic needs of the industry. Moreover, we take pride in our team members being the company's most valuable asset and we prioritize their wellbeing.

As part of our ongoing expansion, we are now looking for IT Support Consultants specializing in O365, Exchange, and Infrastructure to join our growing team.

Position Overview

This role involves providing technical support, system administration, and security operations across a global IT environment.

You will be responsible for Office 365 & Exchange hybrid support, Windows/Linux system administration, virtualization (VMware), endpoint security, and enterprise mobility management (JAMF). Additionally, you will play a key role in troubleshooting, monitoring IT infrastructure, and ensuring seamless communication through email and web security solutions.

What We Offer

• Advanced IT Infrastructure: Work with state-of-the-art cloud, virtualization, and security technologies in a global IT environment
• Comprehensive Training: Gain hands-on experience with in-house and external IT experts to enhance your technical and problem-solving skills
• Collaborative Culture: Be part of a supportive and dynamic team that values innovation, knowledge-sharing, and professional growth
• Seamless Project Integration: Experience a structured onboarding process, ensuring a smooth transition into your role within the first month

Key Areas of Responsibility

• Provide support and administration for Office 365 & Exchange hybrid environments
• Monitor system performance and detect anomalies using NewRelic
• Manage Windows Server and Linux system administration, ensuring optimal performance and security
• Oversee Enterprise Mobility Management (JAMF), including enrollment, deployments, and troubleshooting for mobile devices
• Troubleshoot MacOS, iOS, and iPadOS issues to ensure seamless user experience.
• Handle virtualization management (VMware), including resource creation, monitoring, and troubleshooting
• Support global printing solutions, including driver installation, troubleshooting for Windows/Mac clients, and secure printing (Ysoft)
• Maintain and operate Email & Web Security solutions, including Anti-Spam management, message tracking, and security tools like EOP, Ironport, and PerceptionPoint
• Administer Endpoint Security Platforms (FortiEDR) to safeguard IT environments.
• Manage file-hosting services such as OneDrive, SharePoint, and Egnyte for seamless document access and collaboration.
• Maintain technical documentation to support internal processes and knowledge sharing. 

Requirements (Your Technical Toolkit) - to succeed in this role, you should have hands-on experience with:

• Microsoft Exchange & Office 365 – Managing email systems, hybrid environments, and user support
• Windows Server & Linux Administration – Keeping critical systems running smoothly and securely
• Virtualization (VMware) – Setting up, monitoring, and troubleshooting virtual environments
• IT Monitoring & Service Management – Using tools like NewRelic and ServiceNow to track performance and resolve issues efficiently
• Enterprise Mobility Management (JAMF) – Supporting and securing Apple devices across the organization
• Apple Ecosystem – Troubleshooting MacOS, iOS, iPadOS, and watchOS to provide seamless user experiences
• Infrastructure & Networking – Understanding system architecture and ensuring stable, secure IT operations
• Endpoint & Email Security – Working with security solutions like FortiEDR, EOP, Ironport, and PerceptionPoint to keep data and communications safe
• Global Printing Support – Managing secure printing solutions like Ysoft, including troubleshooting and driver installations
• File Hosting & Collaboration Tools – Administering OneDrive, SharePoint, and Egnyte to streamline teamwork
• ITIL Framework – Applying best practices to ensure high-quality IT service management.

*Experience with ServiceNow or other ticketing tools is a plus.

We don’t expect you to know everything from day one, but a solid foundation in these areas will set you up for success. If you’re always eager to learn and adapt, you’ll fit right in!

Beyond technical expertise, we believe that the right mindset and approach to work are just as important. In this role, you’ll thrive if you:

• Enjoy problem-solving and approach challenges with a structured, analytical mindset
• Take ownership of your work and can balance working independently with collaborating effectively in a team
• Communicate clearly and professionally—whether it’s documenting solutions, assisting colleagues, or engaging with users
• Customer-focused mindset, ensuring high-quality service and user satisfaction
• Have a proactive attitude, always looking for ways to improve processes and prevent issues before they arise
• Are detail-oriented, ensuring accuracy in your work while maintaining efficiency
• Value excellent service, understanding that IT support is about more than just fixing issues—it’s about enabling people to do their best work.

Fluency in spoken and written English is essential, as you’ll be working in an international environment.

If you’re excited to advance your career in a role that values growth, collaboration, and excellence, we would love to meet you!

Your friends from Sync IT!