IT Service Desk Analyst

Within the B. Braun Group, the “SAP ABAP Development Team” is looking for employees for the position of “IT Service Desk Agent” for the new IT Shared Service Center in Nowy Tomyśl, Poland.

Your responsibilities:

• Respond to incoming calls and web submissions for assistance from end users experiencing technical issues
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (. software, hardware and client specific applications)
• Fulfill Service Requests from end users according to defined procedures
• Document client issues in our call tracking system
• Provide friendly, courteous, and quality communication to all end users throughout the support process
• Grow professionally through on-going training activities and continued learning
• Collaborate with organization counterparts and department team members to share knowledge and expertise
• Identify optimization potential to continuously increase customer satisfaction and Service Desk quality

Your qualifications:

Language Skills :

• Good verbal and written communication skills in English (at least A2), Romanian and in German ( B1) orHungarian
• Additional languages are a plus

Soft Skills:

• Ability and desire to keep up with changing and emerging technologies that affect the business
• Excellent verbal and written communication skills with ability to communicate effectively over the phone and electronically
• Strong problem solving and analytical skills
• Flexibility to work in shifts and on weekends as needed
• Basic IT knowledge

Our offering:

• Active participation in challenging developmental projects
• Open communication at all levels of the hierarchy
• Personal and professional development
• Stable work in a friendly team
• Laptop and needed devices for service.
• Flexible working hours
• Possibility to work in the combined stationary and home-office modes
• Free foreign language instruction
• Training and integration events